For Managers · Office team
Approvals
A second pair of eyes on sensitive actions — cancellations, deletions, and stock write-offs.
Some actions are risky enough that Overden Field can require a second person to sign off before they happen — canceling or deleting a job, canceling a contract, retiring an asset, or writing off stock. If someone doesn't have direct rights to do one of these themselves, their action becomes a request instead.
Requesting an approval
When someone without direct permission tries a restricted action, they're prompted to submit a request with a reason instead. It's added to the approvals queue and the relevant reviewers are notified.
Reviewing requests
- 1
Open the queue
Organisation → Approvals shows every pending request, plus a badge in the header so nothing gets missed.
- 2
Check the details
See who requested it, what it's for, and why.
- 3
Approve or reject
Approving carries out the original action (the cancellation, deletion, etc.); rejecting leaves things as they were. Either way it's recorded in the history.
Example
A technician requesting a job cancellation
A technician can't complete a job because the customer isn't home, and wants to cancel it — but technicians don't have direct job-cancel rights. They submit a cancel request with a note. A dispatcher reviews it from the Approvals queue, confirms it's genuine, and approves it — the job is cancelled and can be rebooked.
Related docs
Dispatch
Create, assign, track, and close out field jobs from the dispatch board — the operational heart of the app.
Contracts
Set up recurring service agreements with a visit schedule and payment plan, and let the visits generate themselves.
Assets & stock
Track company tools, equipment installed at customer sites, and the consumable stock your team uses on jobs.
Team
Invite and manage your people, organize departments, and check field performance.