Overden
Overden
Overden Field · Facility Maintenance

Facility Maintenance Software Built for Multi-Site Contracts

One platform for multi-site maintenance contracts. Coordinate technicians across buildings, track work orders, and bill facility clients — built for commercial maintenance operators.

Built for facility maintenance teams

01

Multi-site contracts

Manage buildings under one client account

02

Work order tracking

From request to completion with full audit trail

03

Coordinator + tech views

Office dispatches, techs see only their routes

04

Contract billing

Monthly billing for ongoing maintenance agreements

Commercial office building under a multi-site facility maintenance contract

Manage facility client requests

  • Work orders from property managers and tenants
  • Quote new maintenance agreements
  • Track SLA response times
  • Full site and asset history per building
Facility coordinator assigning technicians to buildings across a property portfolio

Coordinate techs across sites

  • Assign techs to buildings and zones
  • Prioritize urgent vs scheduled maintenance
  • Map view for multi-building routes
  • Track completion across all properties
Maintenance technician logging a completed work order on a mobile phone on-site

Proof for property managers

  • Task checklists per work order
  • Photos of completed maintenance
  • Sign-off from site contacts
  • Mobile access for all technicians
Facility maintenance dashboard tracking contract billing and SLA performance across buildings

Bill facilities predictably

  • Monthly contracts per building or portfolio
  • Invoice extra work beyond agreement scope
  • Track payments across multiple sites
  • Export reports for client billing reviews

See every building's SLA clock, not just today's work orders

A property manager doesn't care which technician is closest — they care whether the response-time window in the contract got met. Coordinators need that visibility across every site at once.

  • SLA response-time tracked per work order, per building
  • Coordinators see which sites are behind before a client calls to ask
  • Techs see only the buildings and zones assigned to them

Keep preventive maintenance from sliding

Recurring preventive visits and reactive work orders both need to happen — automating the schedule keeps one from crowding out the other.

  • Preventive maintenance visits scheduled automatically across the contract term
  • Monthly contract billing runs independent of reactive work order volume
  • New work order requests from property managers land ready for triage
FAQ

Facility Maintenance FAQ

Can't find what you need? Talk to our team.

How do you track SLA response times across a whole portfolio of buildings?

Every work order carries its response-time clock, so coordinators can see at a glance which sites are on track and which are about to miss a contract commitment.

Can a technician see other buildings they're not assigned to?

No — role-based views show a tech only their assigned buildings and zones, while coordinators see the full portfolio.

How does billing work for a client with ten buildings on one contract?

Bill the portfolio under one monthly contract while tracking work orders and SLA performance separately by building.

Can property managers see proof that a work order was actually completed?

Yes — photos and sign-off from the site contact attach to the work order record, so there's something to point to beyond a verbal confirmation.

Overden expert for Facility Maintenance

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