Overden
Overden
Overden Field · Facility Maintenance

Facility Maintenance Software Built for Multi-Site Contracts

One platform for multi-site maintenance contracts. Coordinate technicians across buildings, track work orders, and bill facility clients — built for commercial maintenance operators.

Built for facility maintenance teams

Multi-site contracts

Manage buildings under one client account

Work order tracking

From request to completion with full audit trail

Coordinator + tech views

Office dispatches, techs see only their routes

Contract billing

Monthly billing for ongoing maintenance agreements

Commercial office building under a multi-site facility maintenance contract

Manage facility client requests

  • •Work orders from property managers and tenants
  • •Quote new maintenance agreements
  • •Track SLA response times
  • •Full site and asset history per building
Facility coordinator assigning technicians to buildings across a property portfolio

Coordinate techs across sites

  • •Assign techs to buildings and zones
  • •Prioritize urgent vs scheduled maintenance
  • •Map view for multi-building routes
  • •Track completion across all properties
Maintenance technician logging a completed work order on a mobile phone on-site

Proof for property managers

  • •Task checklists per work order
  • •Photos of completed maintenance
  • •Sign-off from site contacts
  • •Mobile access for all technicians
Facility maintenance dashboard tracking contract billing and SLA performance across buildings

Bill facilities predictably

  • •Monthly contracts per building or portfolio
  • •Invoice extra work beyond agreement scope
  • •Track payments across multiple sites
  • •Export reports for client billing reviews

See every building's SLA clock, not just today's work orders

A property manager doesn't care which technician is closest — they care whether the response-time window in the contract got met. Coordinators need that visibility across every site at once.

  • SLA response-time tracked per work order, per building
  • Coordinators see which sites are behind before a client calls to ask
  • Techs see only the buildings and zones assigned to them

Keep preventive maintenance from sliding

Recurring preventive visits and reactive work orders both need to happen — automating the schedule keeps one from crowding out the other.

  • Preventive maintenance visits scheduled automatically across the contract term
  • Monthly contract billing runs independent of reactive work order volume
  • New work order requests from property managers land ready for triage

Facility Maintenance Preguntas frecuentes

How do you track SLA response times across a whole portfolio of buildings?

Every work order carries its response-time clock, so coordinators can see at a glance which sites are on track and which are about to miss a contract commitment.

Can a technician see other buildings they're not assigned to?

No — role-based views show a tech only their assigned buildings and zones, while coordinators see the full portfolio.

How does billing work for a client with ten buildings on one contract?

Bill the portfolio under one monthly contract while tracking work orders and SLA performance separately by building.

Can property managers see proof that a work order was actually completed?

Yes — photos and sign-off from the site contact attach to the work order record, so there's something to point to beyond a verbal confirmation.

Overden expert for Facility Maintenance

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